RETURNS AND REFUND POLICY

Refund Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanjourney@outlook.com. If your return is accepted, we’ll send instructions on how and where to send your package (we're not sure that The Lorry, Travelling The Lands, will cut it).  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at vanjourney@outlook.com

Damages and issues:
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as earrings, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges:
The fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return postage:
Any return postage costs and the safety of the return items, are the responsibility of the buyer. 
Any loss or damage of items in transit, is the responsibility of the buyer.